As is well known, information systems are the key tools for the company’s activities and its business processes execution. On top of that, support is an integral part of the entire life cycle of the information systems.
Kertios vast experience shows that well organized system support ensures its stable operation and efficient use.
Who can provide the support of the system?
Depending on the company’s decision, the support team can be either internal or external:
- Internal support team.
- At the implementation stage, we recommend the clients to consider the organization of a support process for the future system. For this purpose, employees of the company participating in the system implementation project are involved. By developing the necessary competencies, they form the future system support team.
- External support team.
- If it is not possible to use internal resources of the company, third-party specialized organizations can be engaged to perform tasks on system support and development.
In scope of its services, Kertios offers Applications Maintenance and Support (AMS) for Oracle-based HCM and ERP system solutions. Leveraging many years of experience, we have developed our own approach to provide system support services, including:
- handling user issues;
- application enhancement and upgrades;
- organization of trainings;
- reports on the work performed.
You can learn more about the full range of our AMS services by clicking on the link.
